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Support

help deskWe know that you frequently require small ‘tweaks’ to your site functionality or design. You may have new staff requiring guidance and training. You may have new ideas for the site, which don’t require a full project to be raised. WebFreaks has designed our support package to account for and address all of these situations. And if we estimate that the task does require a larger block of time to complete, we will always advise you of the recommended course of action.

Our dedicated Helpdesk team are fully trained developers here to help you, offering a full support and technical maintenance service to our clients. Our helpdesk service is delivered through a pre-purchased ‘time bank’ to make the process of delivering changes as simple as possible for you. We will recommend an amount of time for you to purchase initially, based on our experience of similar size businesses and websites – but you can always ‘top-up’ if you find that you need more.

This time-bank is for:

  • Telephone support and training
  • Changes to the templates within the CMS
  • Additional minor design and site development
  • Page amendments (in addition to those you undertake via the CMS)
  • On-going advice and recommendations
  • Our in-house client support desk operates 08.45 – 17.30 Monday – Friday.
  • Technical support outside office hours and during public holidays can be available at negotiated rates.

Blog

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    Apple Inc has invited journalists to a September 9 event, where it is expected to unveil new iPhones and potentially a new version of its Apple TV set-top box. The email invitation includes a colorful Apple logo Read More
  • How to choose the right CMS? +

    So – you need a new website – that decision has been taken – the Management team are in agreement – what next? Choosing the Content Management System (CMS) upon which your website will be built is Read More
  • $20,000 Tax Deduction for Small Businesses +

    *These changes are proposed to apply from 7:30 pm (AEST) 12 May 2015. The government will significantly expand accelerated depreciation for small businesses. It will do this by allowing small businesses with aggregate annual turnover of less Read More
  • Xero Bookkeper +

    Xero is an award winning online accounting system that puts small business owners back in control. Xero gives small business and their advisors easy access to bank transactions, invoices, reports - anytime and anywhere. It not only enables Read More
  • Some Useful Features of iOS9 Update +

    It is that time again Apple fans. A new update is available for your iOS software, and far from being a quick fix to annoying bugs and glitches, iOS 9 contains some new features that will really Read More
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To find out how we can help support your business growth,

contact one of our friendly account managers today

at 0404 270 738.